Terms & Conditions for Ravi Tours Sri Lanka
Effective Date: 2026. July. 17
Welcome to Ravi Tours Sri Lanka! By booking a tour or using our services through this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
1. Bookings and Payments
- To secure your booking, a deposit or full payment confirmation may be required as agreed during our initial communication.
- All payments must be made in the currency specified (usually USD, EUR, or LKR) via bank transfer, secure online payment, or cash upon arrival, depending on prior agreement.
2. Cancellations and Refunds
- If you need to cancel your booking, please notify us as early as possible in writing (via Email or WhatsApp).
- Cancellation Charges: Refunds are subject to the cancellation policies of hotels and third-party service providers. Any non-refundable deposits made to third parties (e.g., train tickets, hotel bookings, national park permits) cannot be refunded.
- In the rare event that Ravi Tours Sri Lanka must cancel a tour due to unforeseen circumstances (e.g., natural disasters, safety issues), we will offer a full refund of payments made to us or provide an alternative itinerary.
3. Changes to Itinerary
- Sri Lanka’s weather, road conditions, or seasonal attractions can change unexpectedly. Ravi Tours Sri Lanka reserves the right to make minor adjustments to your itinerary for your safety, comfort, and better experience without prior notice.
4. Travel Insurance
- We highly recommend that all travelers purchase comprehensive travel insurance before arriving in Sri Lanka. This insurance should cover trip cancellation, medical emergencies, personal injury, and loss of luggage.
5. Liability
- Ravi Tours Sri Lanka acts only as an agent for hotels, transport providers, and other local services. While we take maximum care to ensure your safety, we are not liable for any personal injury, illness, delay, loss of property, or damage caused by third-party providers or events beyond our control (Force Majeure).
6. Client Responsibility
- It is your responsibility to ensure you have a valid passport (minimum 6 months validity), necessary visa (ETA for Sri Lanka), and meet any required health/vaccination protocols before traveling.
7. Contact Us
- If you have any questions regarding these Terms & Conditions, please contact us:
Email: [ඔයාගේ Email ලිපිනය]
WhatsApp / Phone: [මහත්තයාගේ WhatsApp අංකය]